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Responsible Gambling Policy

Toystory9 is committed to providing a safe, fair and responsible gaming environment. Gambling should be an enjoyable form of entertainment — not a way to make money or escape problems.

⛔ STRICT WARNING: Underage Gambling is ILLEGAL

Under Australian law, it is a criminal offence to provide gambling services to anyone under the age of 18. Toystory9 enforces strict age verification. If you are under 18 years old, you are PROHIBITED from creating an account, depositing funds, or placing any wagers on this platform.

We conduct identity verification checks in accordance with the Interactive Gambling Act 2001 (Cth) and relevant Australian state and territory legislation. Any underage account discovered will be immediately closed and all funds will be forfeited.

🚫 YOU MUST BE 18+ TO GAMBLE. NO EXCEPTIONS. 🚫

📞 Australian Gambling Helplines

If you or someone you know has a gambling problem, please contact any of the following free, confidential support services available 24/7:

🇦🇺 Gambling Help Online

1800 858 858

Australia's national gambling helpline. Free, confidential, 24/7 counselling service. Also available via live chat at gamblinghelponline.org.au

🛡️ Lifeline Australia

13 11 14

Crisis support and suicide prevention. Available 24 hours, 7 days a week. All calls are confidential.

🧠 Beyond Blue

1300 22 4636

Support for anxiety, depression and mental health issues related to gambling. Chat, phone and email support available.

👨‍👩‍👧 Gamblers Anonymous Australia

1800 002 210

Peer support groups for people affected by problem gambling. Meetings available across Australia, in-person and online.

📋 National Self-Exclusion Register

BetStop.gov.au

The Australian Government's National Self-Exclusion Register. Register to block yourself from all licensed Australian wagering services.

🏥 Gambling Help NSW

1800 858 858

Specialised gambling counselling for NSW residents. Free face-to-face, telephone and online counselling.

🛠️ Our Responsible Gambling Tools

Toystory9 provides the following tools to help you stay in control:

Deposit Limits — Set daily, weekly, or monthly deposit limits on your account.
Loss Limits — Cap the amount you can lose within a specified period.
Session Time Limits — Set alerts and automatic session time-outs to manage play time.
Self-Exclusion — Temporarily or permanently exclude yourself from the platform (6 months, 1 year, or permanently).
Cooling-Off Period — Take a short break from gambling (24 hours to 30 days).
Reality Check Reminders — Receive pop-up reminders of how long you've been playing and how much you've spent.
Transaction History — Full access to your deposit, withdrawal, and wagering history at all times.
Account Closure — Close your account at any time by contacting our support team.

⚠️ Signs of Problem Gambling

You may have a gambling problem if you:

Spend more money or time on gambling than you can afford
Find it hard to manage or stop gambling
Have arguments with family or friends about money and gambling
Lose interest in usual activities or hobbies
Feel anxious, worried, guilty, depressed or irritable because of gambling
Chase losses — gamble to try to win back money you've lost
Borrow money, sell assets, or use savings to gamble
Lie to others about how much time or money you spend gambling
Think about gambling all the time, even when doing other things

If any of these apply to you, please reach out to one of the helplines above. Help is free and confidential.

⚖️ Australian Gambling Laws

Gambling in Australia is regulated by federal, state and territory laws including:

Interactive Gambling Act 2001 (Cth) — Regulates online gambling services provided to Australians
Australian Communications and Media Authority (ACMA) — Enforces the IGA and can block illegal gambling websites
BetStop — National Self-Exclusion Register — Managed by the ACMA, allows Australians to self-exclude from all licensed wagering services
State & Territory Laws — Each Australian state and territory has its own gambling legislation and licensing requirements

Players are responsible for understanding and complying with the gambling laws that apply in their jurisdiction. Toystory9 does not provide legal advice.